Payment & Billing Policy
Effective Date: February 10, 2025
At Architegram.com, we are committed to providing a seamless and transparent purchasing experience. This policy outlines the methods of payment, billing procedures, refund eligibility, and steps to resolve any payment-related issues for both physical and digital product purchases.
1. Payment Methods
We accept the following payment options for all purchases:
- Credit/Debit Cards: Securely processed via trusted gateways including Shopify Payments, Stripe, and PayPal.
- PayPal: Use your PayPal account for a secure payment experience.
- Additional Payment Methods: Depending on your location, other payment options may be available through Shopify’s platform.
🔒 Security Notice: We do not store or retain your payment details. All transactions are handled securely by third-party payment processors.
2. Currency & Pricing
- Currency: All prices are listed and processed in GBP (£).
- International Purchases: Customers purchasing from outside the UK are responsible for any currency conversion fees and additional charges imposed by their payment provider.
- Taxes: Prices do not include VAT or sales tax at checkout. Customers are responsible for any applicable VAT, GST, import duties, or other taxes imposed by their country upon delivery. More details can be found in our Shipping Policy.
3. Payment Processing & Order Confirmation
Physical Products (ArchiWear)
✔ Payments are processed immediately at checkout.
✔ You will receive an order confirmation email once your transaction is complete.
Digital Products (Design Hub)
✔ Payments are processed instantly, and a download link will be emailed to you after purchase.
AI-Based Products (Architegram.AI)
✔ Some AI-powered services may offer unique pricing structures or subscription options, detailed at checkout.
📩 Important: Ensure that you enter a correct and accessible email address to receive order confirmations and download links.
4. Digital Product Delivery & Download Limits
✔ Delivery: Digital products are delivered via a Google Drive download link sent to your email.
✔ Link Validity: Download links are active for 1 hour after purchase.
✔ Download Limit: Each product may be downloaded a maximum of two times.
✔ Customer Responsibility: It is your responsibility to save and back up the digital product after download. Architegram LTD is not liable for loss of access once the download limit is reached.
🛠 Support: For technical issues, please contact us within 24 hours at contact@architegram.com.
5. Physical Product Shipping & Fulfillment
Production Time:
✔ Physical products are made-to-order and require 2–7 business days for production before shipment.
Estimated Delivery Times:
| Region | Delivery Time |
|---|---|
| United States | 5–11 business days |
| Canada | 4–7 business days |
| Mexico | 5–11 business days |
| United Kingdom | 4–10 business days |
| European Union | 3–12 business days |
| Australia | 4–10 business days |
| Japan | 4–8 business days |
| Brazil | 5–10 business days |
| Other Countries | 10–25 business days |
✔ Shipping Fulfillment: Orders are shipped from our fulfillment centers located worldwide to optimize delivery speed.
✔ International Orders: Additional customs duties and import taxes may apply based on your country’s regulations. These charges are separate from VAT and are the responsibility of the customer.
6. Payment Issues
If you encounter issues during payment, please consider the following:
✔ Ensure that you have sufficient funds available.
✔ Verify that your billing information is accurate.
✔ Confirm that your credit card or PayPal account is active and authorized for online transactions.
💬 Need Help? If issues persist, please contact your payment provider or email us at contact@architegram.com.
7. Refund Policy
Digital Products (Design Hub)
🚫 Final Sale: All sales are final once the digital product is downloaded.
✔ Refund Eligibility:
- If the product has not been downloaded, you may request a refund within 14 days of purchase.
- Refund eligibility is verified by checking the download status in our system.
❌ Note: Refunds are not available once a product has been downloaded.
Physical Products (ArchiWear)
Refunds will be issued only if:
✔ You receive a defective, damaged, or incorrect item.
✔ Your order is lost in transit and not delivered within the estimated shipping timeframe.
✔ The item is mislabeled or does not match the description.
Refunds are not available for:
❌ Change of mind after purchase.
❌ Incorrect size or color selections (as products are made-to-order).
❌ Shipping delays due to customs or carrier issues beyond our control.
❌ Damage resulting from customer misuse, washing, or normal wear.
📩 Refund Request: To request a refund, please email contact@architegram.com within 7 days of receiving your order. Include:
✔ Your order number
📸 Photos of the defective or incorrect item
📝 A brief description of the issue
Once approved, refunds will be processed within 5–10 business days to the original payment method.
8. Chargebacks & Fraud Prevention
✔ If a chargeback is filed after a product has been delivered or downloaded, we reserve the right to dispute the claim by providing proof of purchase and delivery confirmation to the payment provider.
✔ We may submit transaction records and download verifications to resolve disputes.
✔ Unauthorized chargebacks may result in account restrictions on Architegram.com.
9. EU Consumer Rights
✔ Customers within the European Union (EU) have the right to withdraw from a purchase within 14 days, provided the digital product has not been downloaded or accessed.
❌ Once a digital product is downloaded, the right to withdraw is void in accordance with EU consumer protection laws.
📩 EU Refund Requests: If you qualify for a refund under EU law, please contact us at contact@architegram.com.
10. Contact Us
For any payment, billing, or refund inquiries, please contact us at:
📧 Email: contact@architegram.com